Refund policy

Fancy Bricks has free templates so you can try the library before you buy. If you buy a plan and it isn't what you expected, this is how refunds work.

Full refund within 14 days

You can get a full refund within 14 days of your purchase, as long as you've copied no more than 5 paid templates. Free templates don't count, and copying the same template again counts once. No long explanation needed.

After your sixth paid template

Once you copy more than 5 paid templates, the purchase counts as used. From then on, I refund only if something doesn't work and I can't fix it. If you find an error in a template, tell me and I'll fix it as soon as possible. If the error is on the side of Fancy Bricks and it can't be fixed, I'll refund your payment and cancel the plan.

Every copy is recorded in your account, so we can both see what was used. By paying, you get access right away and accept this rule.

Refunds are one per customer: if you buy again after a refund, the new purchase is refunded only if something doesn't work and can't be fixed.

What isn't a reason for a refund

• Fancy Bricks 3.0 needs a CSS framework: Fancy Framework (free), Automatic.css 4 or Core Framework. Not having one installed isn't an error; check the requirements on each template before you buy.
• Subjective reasons after the purchase counts as used, for example "I don't need it anymore".
• Requests with no context once the 14 days have passed or more than 5 paid templates have been copied.

Subscriptions

The annual plan renews every year. You can cancel the renewal at any time from your account, and you keep access until the end of the period you paid for. Renewals follow the same rule: 14 days, as long as you've copied no more than 5 paid templates since the renewal.

How to ask for a refund

Open a ticket from the support tab in your account, or email john@fancybricks.co with the email you used to buy. Payments are processed by Paddle, our reseller and merchant of record, so the refund goes back to the same card or PayPal account, and Paddle sends you the confirmation. It can take a few business days to show up, depending on your bank.