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Support

Most answers are in these docs, starting with Copy and paste and Troubleshooting & FAQ. When you need a hand, what you get depends on your plan.

PlanSupport
FreeDocs and community
AnnualTickets and email
LifetimeTickets and email

Open a ticket (annual and lifetime)​

  1. Log in to your account.
  2. Go to Support, or click My account › Help › Open a ticket.
  3. Your support portal opens with All Tickets. Click + Create Ticket.
  4. Describe the problem and send it. Follow its answers from the same list (filter by All, Open or Closed).

The support portal on fancybricks.co/support for a paid plan: All Tickets with the highlighted + Create Ticket button, the All, Open and Closed filters, a search box and the ticket list The support portal on an annual or lifetime plan.

tip

Include the template's name, your framework (Fancy Framework, Automatic.css or Core) and the approach (desktop or mobile first). It's the fastest way to an answer.

You can also write to john@fancybricks.co.

Free accounts​

Free accounts get community support. Logged in, the Support page links to the docs, the copy and paste guide and Ask the community. Tickets come with the annual and lifetime plans — see Account and plans.

The support page for a free account: Docs first, with links to the Docs and the Copy and paste guide, Ask the community, and «Tickets come with the Annual and Lifetime plans» with See plans The support page on a free account.

The community is the Fancy Bricks group on Facebook: ask there and other Bricks builders, and the team, answer.

Not logged in​

The Support page asks you to create a free account or log in to reach your support options.

The support page logged out: «Get help with Fancy Bricks» and a panel asking to create a free account or log in, with Log in and Browse the docs The support page when you aren't logged in.